Complaints policy

Current as of October 2026 · hello@austingaragedoortech.com · (737) 265-6723

How do I tell you something is wrong?

Call (737) 265-6723 and say you are calling about a complaint, or email hello@austingaragedoortech.com. Give the property address, the date of the visit, what you were told, what you got instead, and photos if you have them. If the technician is still at the house, say that first; a problem with someone on site is dealt with the same day.

What happens in the first day?

Within one business day a person, not a form letter, confirms the complaint has arrived and tells you by name who is dealing with it.

And after that?

Within ten business days you receive a written answer: what we found, what will be done about it, and the date by which it will be done. Where the complaint is about the work itself, somebody goes and looks at the door before anyone argues about it. If the repair is covered by the technician's workmanship warranty or by the part maker's warranty, the fix is arranged; if it is not covered, the written answer says why.

Who is responsible for the work?

The technician who did it, under the agreement you signed with them. We booked the visit and we chose who to send, so we take complaints about both the booking and the work. When the complaint is about the technician, we raise it with them for you and stay on it until it is settled. The referral marketing disclosure explains how the two sides are connected.

What if you cannot put it right?

You are never obliged to go through us. If the answer you get is not good enough, the Texas Attorney General's Consumer Protection Division takes consumer complaints about businesses in the state. Texas does not license garage door repair, so there is no trade board to complain to; for a question about whether a new door needed a City of Austin permit or an inspection, Development Services is the office to ask. Nothing on this page takes away any right you have under your agreement with the technician or under Texas law.

What about an insurance claim?

When a door is damaged by hail, wind or a vehicle and a claim is involved, the insurer's decision is the insurer's. A technician can document the damage; nobody here decides coverage, and nobody here waives, absorbs or quietly covers a deductible. If you think the technician handled the claim badly, tell us. If you think the insurer did, the Texas Department of Insurance takes those complaints.

Is any of this written down?

Every complaint, what was done and when, is kept on file for two years. Those files are read when deciding which technicians keep getting work from this site, and a pattern of complaints ends the arrangement.